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Tuesday, June 4 • 9:55am - 10:40am
BEHIND CLOSED DOORS: HOW TO KEEP YOUR CUSTOMER HAPPY

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Stellar customer service is the hallmark of any successful business. Here are tips to exceeding expectations and case studies of mutually beneficial relationships between pressing plants and label customers.

Moderators
avatar for Dustin Blocker

Dustin Blocker

Chief Creative Officer, Hand Drawn Pressing
After spending 17 years as the lead singer the rock band, Exit 380, Dustin Blocker co-founded Texas-based independent record label Hand Drawn Records in April 2011. Spending several years building the community of artists through live events and regional record releases, Blocker and... Read More →

Speakers
avatar for Liz Dunster

Liz Dunster

President, Erika Records
avatar for Edward Gillis

Edward Gillis

Operations Manager, Third Man Pressing
avatar for Scott Lemasters

Scott Lemasters

Founding Partner/CEO, The Vinyl Lab
Scott is a founding partner and CEO of The Vinyl Lab located in Nashville, TN. Although Scott has played in various band through the years and owned two bars in Tennessee, Scott comes from technology/business/management consulting industry with clients spanning several sectors and... Read More →
avatar for Sarah Robertson

Sarah Robertson

Founder & CEO, A to Z Media
avatar for Jenn D'Eugenio

Jenn D'Eugenio

Founder and President, Women In Vinyl
Jenn D'Eugenio is the founder and president of the nonprofit organization ‘Women In Vinyl’, as well as co-host of The Women in Vinyl Podcast. A vinyl enthusiast for over two decades, her background spans designing for Fortune 500 fashion companies to career advising for one of... Read More →
avatar for Ric Sherman

Ric Sherman

Label & Artist Representative, Consultant, Microforum Services Group
Ric ShermanArtist Representative & Consultant – Microforum Services Group Ric Sherman began his music manufacturing career in 1988, as the compact disc began replacing vinyl. Though the new technology breathed life into the industry, many independent CD plants were most attracted... Read More →

Tuesday June 4, 2024 9:55am - 10:40am CDT
Lyric Ballroom
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Attendees (37)